Frequently Asked Questions
Everything you need to know about enhancing your living space with TURNMEON.
How long will it take for my home decor items to arrive?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for furniture and fragile items?
We offer a 30-day return policy on all items. If your home goods arrive damaged or if you are not satisfied with the quality, please contact our support team immediately to arrange a prepaid return label and a full refund or replacement.
Are the materials used in TURNMEON products eco-friendly?
We are committed to sustainability. Many of our home textile and furniture collections are crafted from recycled materials, organic cotton, or sustainably sourced wood to ensure your home is both beautiful and environmentally conscious.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger furniture purchases, we also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
Can I cancel or modify my order after it has been placed?
Since we strive to ship orders as quickly as possible, you have a 1-hour window after placement to cancel or modify your order. Please reach out to our customer service team via live chat for urgent changes.
Do you offer international shipping for your home collections?
Yes, we currently ship to over 20 countries. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.